Welcome To Caring Queensland

Feedback & Complaints

Feedback & Complaints

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    Feedback
    Please tell us about your experience with Caring Queensland: Your suggestions or any ideas for improvement will be much appreciated:
    Would you like us to follow up with you on your feedback?*
    Feedback, compliments and complaints can be lodged in the following way

    In writing to: Caring Queensland, 1/166 Boat Harbour Drive

    Directly in person with a staff member, either verbally or by submitting this form by email to complaints@caringqld.com.au or

    by phone; or can be sent anonymously, using the mailing address above which will be acknowledged within three business days.

    We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Caring Queensland to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service. If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from the relevant external complaints agencies listed below:

    External Complaints Officers

     
    If you are unhappy with how Caring Queensland staff managed your complaint, you can also contact

    National Disability Insurance Agency (NDIS Participants)

    Phone: 1800 800 100
    Email: feedback@ndis.gov.au

    Disability Services Commissioner

    Phone: 1800 677 342
    Email: complaints@odsc.vic.gov.au

    Commonwealth Ombudsman

    Phone: 1300 362 072
    (Calls from mobile phones at mobile phone rates)

    Indigenous

    Phone: 1800 060 789
    (Calls from mobile phones at mobile rates)

    Health Complaints Ombudsman

    Phone: 133 646
    Email: complaints@oho.qld.gov.au

    Community Housing Complaints

    Phone: 13 74 68 for adults.

    Mental Health Complaints Commissioner

    Phone: 1300 653 187 for adults.
    1800 661 533 for children and young people.
    Email: MHAODB-ED@health.qld.gov.au

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